The Cable Center
Session - Welcome and Opening Remarks
A nationally recognized advocate for customer experience, Jana led The Center’s Customer Experience Central initiatives, including the Cable Center Customer Care Committee (C5). The C5 consortium of executives from the largest operators in North America and Europe focuses on expanding industry knowledge and leading new approaches to customer care. Jana directed the industry’s first customer care metrics study, and also reinvigorated The Cable Center’s valuable Oral History Program.
Jana brings more than 30 years of experience from all corners of the industry to her position. Prior to The Cable Center, she managed the network sales team for 16 states and two regional offices as Vice President of Affiliate Sales for A&E Television Networks. She also served as Vice President of Operations and Service Fulfillment for Jones Intercable, one of the top 10 cable distributors until its acquisition by Comcast in 1999. While at Jones, she managed local cable operations in Wisconsin and Florida. A champion of women in the cable industry, she served on the National Board and Executive Committee for Women in Cable and Telecommunications from 1995 – 2000 and is a charter fellow of the Betsy Magness Leadership Institute. She currently serves on the board of directors of Hunger Free Colorado.
Jana is the recipient of numerous industry awards. Most recently, she was named a Multichannel News 2016 Women to Watch, and one of Cablefax’s 2015 Most Powerful Women in Cable. Other recognitions include induction into the Cable TV Pioneers in 2010; the WICT Rocky Mountain Partner of the Industry award in 2008; and WICT National Chapter Advisor of the Year award in 2012.
Jana graduated from the University of Illinois in Champaign-Urbana and completed her MBA at the University of Denver. Jana, her husband Jim, and their two daughters are long-time Denverites. Jana is a volleyball enthusiast, avid reader and long-distance tandem cyclist.